FAQ

Frequently Asked Questions (FAQ) - Ansa Health

1. What is Ansa Health? Ansa Health is a telehealth platform specializing in personalized healthcare solutions, including hormone optimization, wellness programs, and online consultations.

2. How does Ansa Health work? We connect you with licensed healthcare professionals who evaluate your health concerns, recommend lab tests if necessary, and provide customized treatment plans—all from the comfort of your home.

3. What services does Ansa Health offer? We provide a range of health and wellness services, including:

  • Testosterone Replacement Therapy (TRT)

  • Hormone Optimization

  • At-Home Lab Testing

  • Virtual Health Consultations

  • Wellness and Lifestyle Coaching

4. Do I need a prescription for treatment? Yes. If our healthcare professionals determine that treatment is appropriate, they will issue a prescription and guide you through the next steps.

5. How do I order a lab test? Once you complete an initial consultation, our team will provide a lab requisition form. You can either visit a partner lab or, in some cases, use an at-home testing kit.

6. Is telehealth legal for prescribing medications? Yes. Our licensed medical providers operate within state and federal regulations to ensure compliance and safety in prescribing medications via telehealth.

7. How long does it take to receive my treatment? Once a prescription is approved, medications are shipped directly to your home. Delivery times vary but typically range from 3-7 business days.

8. Does Ansa Health accept insurance? Currently, we operate on a direct-pay model, meaning we do not accept insurance. However, we provide itemized receipts that you can submit for potential reimbursement through your insurance provider or HSA/FSA accounts.

9. How can I contact Ansa Health? You can reach us via:

  • Email: support@ansa-health.com

  • Phone: [Insert Contact Number]

  • Live Chat: Available on our website during business hours.

10. Can I cancel or pause my treatment plan? Yes. We offer flexible plans that allow you to modify, pause, or cancel your treatment at any time. Simply contact our support team for assistance.

11. Is my information secure with Ansa Health? Absolutely. We follow HIPAA-compliant practices to ensure that your personal and medical information is kept secure and confidential.

12. What states does Ansa Health operate in? We currently serve patients in select states. Please check our website or contact support to see if we operate in your state.

If you have any additional questions, don’t hesitate to reach out to us. We’re here to help!